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Support Manager – מנהל/ת תמיכה
פורסם לפני 4 ימיםשם החברה: Modellamaמיקום: IL (ישראל ארצי) סוג המשרה: משמרות
סקירה כללית
^^משרה זו נלקחה מ Career^^Description We’re a small but growing compan...
לצפיה בפרטי המשרה
צמצםסקירה כללית
^^משרה זו נלקחה מ Career^^Description We’re a small but growing company looking for a hands
• on Support Manager to help keep our support team running smoothly. This role is all about keeping things on track, supporting our team during busy shifts, and ensuring our customers receive the best service possible. If you’re a problem
• solver who enjoys working closely with a small team, we’d love to have you on board! What You’ll Be Doing: Running the show during your shift
• keeping things organized and making sure our support team is on top of things. Helping the team handle customer inquiries and jumping in when complex issues arise. Monitoring response times to ensure we meet our service standards. leading team members to help them improve and grow. Handling any urgent problems that pop up and finding quick solutions. Communicating with other teams to ensure smooth workflows. Coming up with ideas to improve our processes and customer experience. Requirements Experience working in customer support, IT helpdesk, or a similar role. At least 1
• 2 years in a leadership or shift management position. SQL
• writing simple queries A proactive, problem
• solving attitude
• you’re someone who gets things done. Great communication skills and the ability to keep a team motivated. Comfortable working shifts, including evenings and weekends. Familiarity with helpdesk or ticketing software is a plus, but not required. Someone who thrives in a fast
• paced, ever
• changing environment.דרישות המשרה
Experience working in customer support, IT helpdesk, or a similar role. At least 1
• 2 years in a leadership or shift management position. SQL
• writing simple queries A proactive, problem
• solving attitude
• you’re someone who gets things done. Great communication skills and the ability to keep a team motivated. Comfortable working shifts, including evenings and weekends. Familiarity with helpde
משרה מס' 319254
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Support Manager – מנהל/ת תמיכה
פורסם לפני 5 ימיםשם החברה: Modellamaמיקום: IL (ישראל ארצי) סוג המשרה: משמרות
סקירה כללית
We’re a small but growing company looking for a hands-on Support Manag...
לצפיה בפרטי המשרהצמצםסקירה כללית
We’re a small but growing company looking for a hands-on Support Manager to help keep our support team running smoothly. This role is all about keeping things on track, supporting our team during busy shifts, and ensuring our customers receive the best service possible. If you’re a problem-solver who enjoys working closely with a small team, we’d love to have you on board! What You’ll Be Doing: * Running the show during your shift—keeping things organized and making sure our support team is on top of things. * Helping the team handle customer inquiries and jumping in when complex issues arise. * Monitoring response times to ensure we meet our service standards. * leading team members to help them improve and grow. * Handling any urgent problems that pop up and finding quick solutions. * Communicating with other teams to ensure smooth workflows. * Coming up with ideas to improve our processes and customer experience. Recuierments * Experience working in customer support, IT helpdesk, or a similar role. * At least 1-2 years in a leadership or shift management position. * SQL- writing simple queries * A proactive, problem-solving attitude—you’re someone who gets things done. * Great communication skills and the ability to keep a team motivated. * Comfortable working shifts, including evenings and weekends. * Familiarity with helpdesk or ticketing software is a plus, but not required. * Someone who thrives in a fast-paced, ever-changing environment.
דרישות המשרה
לא צויין
משרה מס' 318145
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Customer Support – Hebrew (Relocation to Lisbon) – תמיכת לקוחות – עברית (רילוקיישן לליסבון)
פורסם לפני 5 ימיםשם החברה: Snatch UP Jobsמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Relocation Opportunity for EU passports or holders of work visas for P...
לצפיה בפרטי המשרהצמצםסקירה כללית
Relocation Opportunity for EU passports or holders of work visas for Portugal!!! Must have EU passport or Work Visa to apply! Are you enthusiastic about online advertising and emerging technologies? Would you like to join one of the most innovative tech companies? As a Customer Care Advisor, you will support our client and expand your knowledge in online advertising within a dynamic and fast-paced environment. Responsibilities As part of a team supporting various product lines, you will provide reactive support through phone, email, and chat, focusing on troubleshooting and efficient issue resolution for small and medium business clients. Your daily activities will include: * Offering optimal advice on various inquiries from business clients. * Building meaningful relationships with key decision-makers in the marketing industry and acting as a consultant for their online advertising strategies. * Understanding client business goals to align them with appropriate online advertising solutions. * Providing strategic campaign support to educate clients. * Ensuring high levels of customer satisfaction with a focus on quality and results. Requirements * Willingness to relocate to Lisbon, Portugal. * EU Passport or Portuguese work permit. * Excellent spoken Hebrew and English skills. Training Program A robust training program for all new employees is essential for building a successful career. * Duration: 4 weeks of classroom training, followed by 1 additional week of nesting. * Language: Training conducted in English. * Hours: 8 hours per day, with start times varying between 08:30 and 09:30, depending on your group.
דרישות המשרה
As part of a team supporting various product lines, you will provide reactive support through phone, email, and chat, focusing on troubleshooting and efficient issue resolution for small and medium business clients. Your daily activities will include: * Offering optimal advice on various inquiries from business clients. * Building meaningful relationships with key decision-makers in the marketing
משרה מס' 318030
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Customer Support – Hebrew (Relocation to Lisbon) – תמיכת לקוחות – עברית (רילוקיישן לליסבון)
פורסם לפני 5 ימיםשם החברה: Snatch UP Jobsמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Relocation Opportunity for EU passports or holders of work visas for P...
לצפיה בפרטי המשרהצמצםסקירה כללית
Relocation Opportunity for EU passports or holders of work visas for Portugal!!! Must have EU passport or Work Visa to apply! Are you enthusiastic about online advertising and emerging technologies? Would you like to join one of the most innovative tech companies? As a Customer Care Advisor, you will support our client and expand your knowledge in online advertising within a dynamic and fast-paced environment. Responsibilities As part of a team supporting various product lines, you will provide reactive support through phone, email, and chat, focusing on troubleshooting and efficient issue resolution for small and medium business clients. Your daily activities will include: * Offering optimal advice on various inquiries from business clients. * Building meaningful relationships with key decision-makers in the marketing industry and acting as a consultant for their online advertising strategies. * Understanding client business goals to align them with appropriate online advertising solutions. * Providing strategic campaign support to educate clients. * Ensuring high levels of customer satisfaction with a focus on quality and results. Requirements * Willingness to relocate to Lisbon, Portugal. * EU Passport or Portuguese work permit. * Excellent spoken Hebrew and English skills. Training Program A robust training program for all new employees is essential for building a successful career. * Duration: 4 weeks of classroom training, followed by 1 additional week of nesting. * Language: Training conducted in English. * Hours: 8 hours per day, with start times varying between 08:30 and 09:30, depending on your group.
דרישות המשרה
As part of a team supporting various product lines, you will provide reactive support through phone, email, and chat, focusing on troubleshooting and efficient issue resolution for small and medium business clients. Your daily activities will include: * Offering optimal advice on various inquiries from business clients. * Building meaningful relationships with key decision-makers in the marketing
משרה מס' 317985
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Customer Support – Hebrew (Relocation to Lisbon) – תמיכת לקוחות – עברית (רילוקיישן לליסבון)
פורסם לפני 5 ימיםשם החברה: Snatch UP Jobsמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Relocation Opportunity for EU passports or holders of work visas for P...
לצפיה בפרטי המשרהצמצםסקירה כללית
Relocation Opportunity for EU passports or holders of work visas for Portugal!!! Must have EU passport or Work Visa to apply! Are you enthusiastic about online advertising and emerging technologies? Would you like to join one of the most innovative tech companies? As a Customer Care Advisor, you will support our client and expand your knowledge in online advertising within a dynamic and fast-paced environment. Responsibilities As part of a team supporting various product lines, you will provide reactive support through phone, email, and chat, focusing on troubleshooting and efficient issue resolution for small and medium business clients. Your daily activities will include: * Offering optimal advice on various inquiries from business clients. * Building meaningful relationships with key decision-makers in the marketing industry and acting as a consultant for their online advertising strategies. * Understanding client business goals to align them with appropriate online advertising solutions. * Providing strategic campaign support to educate clients. * Ensuring high levels of customer satisfaction with a focus on quality and results. Requirements * Willingness to relocate to Lisbon, Portugal. * EU Passport or Portuguese work permit. * Excellent spoken Hebrew and English skills. Training Program A robust training program for all new employees is essential for building a successful career. * Duration: 4 weeks of classroom training, followed by 1 additional week of nesting. * Language: Training conducted in English. * Hours: 8 hours per day, with start times varying between 08:30 and 09:30, depending on your group.
דרישות המשרה
As part of a team supporting various product lines, you will provide reactive support through phone, email, and chat, focusing on troubleshooting and efficient issue resolution for small and medium business clients. Your daily activities will include: * Offering optimal advice on various inquiries from business clients. * Building meaningful relationships with key decision-makers in the marketing
משרה מס' 317941
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Customer Support – Hebrew (Relocation to Lisbon) – תמיכת לקוחות – עברית (רילוקיישן לליסבון)
פורסם לפני 5 ימיםשם החברה: Snatch UP Jobsמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Relocation Opportunity for EU passports or holders of work visas for P...
לצפיה בפרטי המשרהצמצםסקירה כללית
Relocation Opportunity for EU passports or holders of work visas for Portugal!!! Must have EU passport or Work Visa to apply! Are you enthusiastic about online advertising and emerging technologies? Would you like to join one of the most innovative tech companies? As a Customer Care Advisor, you will support our client and expand your knowledge in online advertising within a dynamic and fast-paced environment. Responsibilities As part of a team supporting various product lines, you will provide reactive support through phone, email, and chat, focusing on troubleshooting and efficient issue resolution for small and medium business clients. Your daily activities will include: * Offering optimal advice on various inquiries from business clients. * Building meaningful relationships with key decision-makers in the marketing industry and acting as a consultant for their online advertising strategies. * Understanding client business goals to align them with appropriate online advertising solutions. * Providing strategic campaign support to educate clients. * Ensuring high levels of customer satisfaction with a focus on quality and results. Requirements * Willingness to relocate to Lisbon, Portugal. * EU Passport or Portuguese work permit. * Excellent spoken Hebrew and English skills. Training Program A robust training program for all new employees is essential for building a successful career. * Duration: 4 weeks of classroom training, followed by 1 additional week of nesting. * Language: Training conducted in English. * Hours: 8 hours per day, with start times varying between 08:30 and 09:30, depending on your group.
דרישות המשרה
As part of a team supporting various product lines, you will provide reactive support through phone, email, and chat, focusing on troubleshooting and efficient issue resolution for small and medium business clients. Your daily activities will include: * Offering optimal advice on various inquiries from business clients. * Building meaningful relationships with key decision-makers in the marketing
משרה מס' 317935
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Customer Support Team Lead – Eilat – ראש/ת צוות תמיכת לקוחות – אילת
פורסם לפני 5 ימיםשם החברה: Woltמיקום: אילת סוג המשרה: משמרות
סקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity a...
לצפיה בפרטי המשרהצמצםסקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our outstanding Customer Support team is the backbone that keeps the entire operation running smoothly. We ensure seamless interactions between customers, restaurants, and couriers. As a Remote Customer Support Team Lead- Eilat, you will guide and inspire a distributed team while maintaining a high standard of service for our customers and partners nationwide. You’ll create a supportive and motivating environment that empowers your team to deliver exceptional service — even from afar. What You’ll Be Doing Day-to-day in this role, you’ll: * Lead and manage a remote customer support team located in Eilat! fostering a professional, growth-oriented, and collaborative culture. * Monitor team performance, KPIs, and productivity, ensuring operational excellence and continuous improvement. * Conduct regular one-on-one feedback and coaching sessions to drive engagement and performance. * Collaborate closely with other departments to improve customer experience and streamline communication. * Participate in leadership discussions and contribute to team-wide decisions and strategy. * Attend occasional in-person meetings and team sessions as part of maintaining connection and alignment. Our Humble Expectations * Proven experience leading a customer support team, including setting performance targets, providing feedback, and fostering a positive and inclusive team culture. * Strong communication and organizational skills, with the ability to lead a remote team effectively. * Availability for a full-time position, Sunday through Thursday. * Willingness to attend periodic in-person meetings with Eilat Team (approximately once or twice a month). * Ability to work one evening shift per week (13:00–22:00). What we offer * A dynamic and fast-paced working environment. * Opportunities for professional growth and development. * A collaborative and supportive team culture. * Competitive salary and benefits package. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
דרישות המשרה
לא צויין
משרה מס' 317862
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Training and Development Manager – Maternity leave – מנהל/ת הדרכה ופיתוח – חופשת לידה
פורסם לפני 5 ימיםשם החברה: Woltמיקום: חיפה סוג המשרה: משרה מלאה
סקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity a...
לצפיה בפרטי המשרהצמצםסקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We’ve also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors’ Choice, Wired named the company one of the “Hottest Startups in Europe,” Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you. Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers’ work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way. We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven’t forgotten how to have fun along the way! What you’ll be doing As Training and Development Manager (Maternity Leave), you will be responsible for the ongoing and professional management of all training and onboarding processes across all Wolt Support sites — including Tel Aviv, Haifa, Jerusalem, remote teams, and outsourced locations (and any additional sites that may be added in the future). You’ll play a key role in shaping the development of our Support organization, ensuring that every team member receives the right tools, knowledge, and mindset to deliver world-class service while meeting company-wide KPIs and growth objectives. Day-to-day in this role you’ll: * Lead and mentor Training Managers across multiple sites. * Oversee onboarding, learning, and development initiatives to meet Support KPIs. * Continuously improve training programs and adapt them to evolving business needs. * Collaborate with Recruitment and Site Managers to align goals, insights, and outcomes. * Manage multiple training projects while maintaining high quality and consistency. Our humble expectations * Minimum one year in a senior managerial position. * Strong background in training, learning, and people development. * Proven experience in customer support or contact center operations. * Excellent leadership, communication, and stakeholder management skills. * Ability to work in a fast-paced, changing environment. * Flexibility to travel between sites. * Positive, proactive, and people-oriented personality. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
דרישות המשרה
לא צויין
משרה מס' 317767
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Payment Operations Analyst – אנליסט/ית תפעול תשלומים
פורסם לפני 5 ימיםשם החברה: Appchargeמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Appcharge is the direct-to-consumer platform for mobile games. We help...
לצפיה בפרטי המשרהצמצםסקירה כללית
Appcharge is the direct-to-consumer platform for mobile games. We help game studios sell digital goods directly to their players
– skipping the 30% store commissions from Apple and Google. That means more revenue for studios, and a closer connection to the players who love their games. Appcharge powers web stores and in-app payments for over a third of the world’s top-grossing mobile titles. Backed by $89M from leading investors and publishers like Supercell and Playrix, we’ve grown 14x in the past year and now process over half a billion dollars annually. We’re growing fast, building with intention, and helping the biggest names in gaming take back control of their business. As a Payment Operations Analyst you will become a domain expert within a rapidly expanding team and a fast-paced environment and play a key role in optimizing and maintaining our payment operations to support global expansion. You will ensure seamless transaction flows, monitor payment performance, and collaborate with cross-functional teams to enhance our operational efficiency. Responsibilities * Analyze payment transaction flows across multiple payment service providers to ensure optimal performance and resolve any operational issues. * Assist in the implementation and integration of new payment methods and providers. * Conduct reconciliations and investigate discrepancies in payment data to identify operational issues. * Collaborate with teams such as Finance, Customer Support, R&D, and Product to ensure smooth payment processes. * Maintain payment workflows, policies, and operational guidelines. * Analyze payment data trends and provide actionable insights to enhance system performance and efficiency. * Coordinate payment projects for new providers and account setup. * Support Account Management, R&D, QA, and Fraud teams with operational matters. * Conduct proactive system sanity checks to flag performance issues and trends. Requirements: * 4+ years of experience in a payments role, in payments / fraud prevention / e-commerce / gaming company * Data analysis experience * Full proficiency in English (both written and verbal) * Proficient in SQL queries and Excel. * Experience in prioritizing and managing multiple projects simultaneously * Experience in the payments industry
– Advantage * Exceptional attention to detail and problem-solving skills * Team player with a proactive, can-do approach; self-motivated with a strong drive for self-learning and growthדרישות המשרה
* Analyze payment transaction flows across multiple payment service providers to ensure optimal performance and resolve any operational issues. * Assist in the implementation and integration of new payment methods and providers. * Conduct reconciliations and investigate discrepancies in payment data to identify operational issues. * Collaborate with teams such as Finance, Customer Support, R&D, an
משרה מס' 317734
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Customer Support Representative – נציג/ת שירות לקוחות
פורסם לפני 5 ימיםשם החברה: UR Tech Jobsמיקום: תל אביב-יפו סוג המשרה: משרה מלאה
סקירה כללית
Customer Support Representative | Tel Aviv, Israel We are looking for ...
לצפיה בפרטי המשרהצמצםסקירה כללית
Customer Support Representative | Tel Aviv, Israel We are looking for a Customer Support Representative to join our team and assist users of our wedding guest management platform. In this role, you’ll be the first point of contact for couples using our services, helping them resolve issues, answer questions, and make the most of the platform. What You’ll Do * Handle incoming calls from users and provide clear, effective support. * Troubleshoot issues and guide customers through solutions. * Deliver a positive experience that ensures customer satisfaction. What We’re Looking For * Strong communication skills in Hebrew. * A service-oriented, patient, and problem-solving mindset. * Ability to manage multiple requests in a fast-paced environment.
דרישות המשרה
לא צויין
משרה מס' 317694
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שם החברה: Connecteamמיקום: מחוז תל אביב סוג המשרה: משמרות
סקירה כללית
Who Connecteam is: Connecteam is a TLV-based startup that's on a missi...
לצפיה בפרטי המשרהצמצםסקירה כללית
Who Connecteam is: Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce
– the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. We are looking for a high-performing motivated team player who can hit the ground running! Your opportunity to jumpstart your career in high-tech in one of the most thriving companies in Israel. This role offers growth opportunities, and a chance to build your career and develop your skills. As a Customer Support Representative at Connecteam, you will be part of an amazing team that spends their day interacting with customers to help them grow their businesses. Our customers love our product, and it’s incredibly unique to be able to support them, understand the product the best, and make an impact! Here’s what you’re going to do: * Be the main point of contact for our customers through various channels to ensure their success and satisfaction * Educate the clients on best practices using Connecteam according to their business needs * Being the bridge between the company and the customers regarding missing features, time spenders, etc * Taking part in the department projects to promote the team and develop your personal growth You will work four days a week on a shift basis and the fifth day as an individual project oriented day. There are two evening shifts every week until 22:00/00:
00. Fridays and holidays once in a while
– rotating with the rest of the team. These are the requirements: * Native English skills (verbal and written) * Superb written and verbal communication skills * Service-oriented personality with a can-do attitude * Strong problem-solving skills * Tech-savvy * Start-up mentality * Team player * Positive attitude, empathy, and high energy! Additionally, the job requires fluency in Hebrew
– reading, speaking, and writing Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative, and transparent. Joining Connecteam Is The Smart Move: * We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. * We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. * We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. * We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! * Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policyדרישות המשרה
* Native English skills (verbal and written) * Superb written and verbal communication skills * Service-oriented personality with a can-do attitude * Strong problem-solving skills * Tech-savvy * Start-up mentality * Team player * Positive attitude, empathy, and high energy! Additionally, the job requires fluency in Hebrew
– reading, speaking, and writing Hiring process with us: At Connecteam, we a
משרה מס' 317679
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Customer Support Team Lead – ראש/ת צוות תמיכת לקוחות
פורסם לפני 5 ימיםשם החברה: UR Tech Jobsמיקום: תל אביב-יפו סוג המשרה: משרה מלאה
סקירה כללית
Customer Support Team Lead | Tel Aviv, Israel We are seeking a Custome...
לצפיה בפרטי המשרהצמצםסקירה כללית
Customer Support Team Lead | Tel Aviv, Israel We are seeking a Customer Support Team Lead to manage a small team of representatives supporting users of our wedding guest management platform. In this role, you’ll oversee daily operations, guide your team in handling client inquiries, and ensure a high standard of customer satisfaction. What You’ll Do * Lead and mentor a team of Customer Support Representatives. * Oversee incoming calls and ensure timely, effective resolutions. * Monitor performance, provide coaching, and implement best practices. * Act as an escalation point for complex customer issues. What We’re Looking For * Previous experience in customer support, with leadership or team management experience. * Strong communication and problem-solving skills in Hebrew. * Ability to manage multiple priorities in a fast-paced environment.
דרישות המשרה
לא צויין
משרה מס' 317626
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תיאור התפקיד: שירות לקוחות פרונטלי, טיפול בהזמנות והצעות מחיר, עבודה מול ספקים וסידור החנות
פורסם לפני שבוע 1שם החברה:מיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
תיאור התפקיד: שירות לקוחות פרונטלי, טיפול בהזמנות והצעות מחיר, עבודה מ...
לצפיה בפרטי המשרהצמצםסקירה כללית
תיאור התפקיד: שירות לקוחות פרונטלי, טיפול בהזמנות והצעות מחיר, עבודה מול ספקים וסידור החנות. דרישות: ניסיון בשירות/מכירות יכולת עבודה מול לקוחות מגוונים (קמעונאים, מפעלים, חנויות וכד׳) שליטה בסיסית במחשב. שעות עבודה: א’ ה’ 08:00 17:00 3 שישי לחודש 08:00 13:00. שכר גלובלי!! לשליחת קו”ח: 053 3932666
דרישות המשרה
דרישות: ניסיון בשירות/מכירות יכולת עבודה מול לקוחות מגוונים (קמעונאים, מפעלים, חנויות וכד׳) שליטה בסיסית במחשב
משרה מס' 317261
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Solution Consultant – יועץ/ת פתרונות
פורסם לפני 2 שבועותשם החברה: Trellixמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Job Title: Solution Consultant About Trellix: Trellix, the trusted CIS...
לצפיה בפרטי המשרהצמצםסקירה כללית
Job Title: Solution Consultant About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions. We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at https://www.trellix.com/. Role Overview: In the role of Professional Services Solution Product Consultant, you will be responsible for developing and delivering detailed IT solutions through consulting project activities from client identification through to final invoicing. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. Work leadership may be provided by assigning work and resolving problems. As a Professional Services consultant, you will be responsible for consulting project activities from project initiation through project completion and final invoicing. A Professional Services consultant is expected to interface with internal and external customers and is expected to develop professional relationships that will enable him to achieve his goals. About the role: * Manage and perform client work, related to our product service’s offerings. * Create end of engagement reports describing engagement findings and analysis work. * Help develop and maintain intellectual capital within Solution Services around our product line. * Help identify and implement improvements in existing processes and procedures. * Maintain technical proficiency through self-training or formal training. * Help identify and develop new clients and expert services engagements. * Provide knowledge sharing throughout the Solution Services team. * Mentor consultant peers in new techniques, tools and other job skills. * Deviver training when required. * Possible helping update and/or create training course material. * Interaction with company and client managers and cost/schedule monitoring and estimating, proposal generation and invoicing. * May participate in sales and proposal presentations in addition to completing ongoing team account activities. * Utilization 85% required; at least 50% travel expectation. About you: * Cybersecurity experience * C++ Software development experience * Goal orientated * Fantastic communication skills * Growth and open mindset to develop upon existing skills and continuous learning * The ideal candidate must have 2-3 years experience in cyber Security and level * Level 1-3 security clearance. Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other’s unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. * Retirement Plans * Medical, Dental and Vision Coverage * Paid Time Off * Paid Parental Leave * Support for Community Involvement We’re serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
דרישות המשרה
לא צויין
משרה מס' 313713
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Sales Development Representative – נציג/ת פיתוח מכירות
פורסם לפני 2 שבועותשם החברה: Air Doctorמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Doctors Recruiter Air Doctor is seeking an experienced Doctors Recruit...
לצפיה בפרטי המשרהצמצםסקירה כללית
Doctors Recruiter Air Doctor is seeking an experienced Doctors Recruiter to join our Medical Network. Air Doctor – who are we? We’re an Israel-based high-tech startup driving change in the global tourism industry. We’ve just secured $20M, which we plan on using to grow our global footprint through international branches. Air Doctor offers travelers the best possible services if they fall ill abroad through quick and convenient access to high-quality medical care from anywhere in the world, all through an easy-to-use app. The Air Doctor app connects travelers to a global network of over 20,000 professional medical doctors across 75 countries. This means travelers can get treated by a doctor who speaks their language, whilst avoiding expensive visits to hospitals or medical clinics. Where are we located? Our offices are in the heart of the green landscape of Moshav Beit Nekofa, near Hemed Interchange and Mevaseret Zion. To provide our patients with the best medical providers in their whereabout, we are looking for a Doctors Recruiter. which will promote our company, recruit and onboard new medical providers and maintain work relations with our trusted medical professionals Responsibilities Represent Air Doctor within the medical community
• Recruit, build relationships and finding new potential medical providers to join our network
• Manage and maintain a pipeline of interested medical providers and develop work relations with them.
• Identify the correct medical providers which are suitable to our business mode Requirements Native or bilingual proficiency English skills both verbal and written. – Must
• Experience in sales/marketing/customer support – a serious advantage
• Great communication skills, including both written and orally
• Ability to multitask and prioritize efficiently
• Ability to efficiently locate and organize data
• Additional languages – an advantage Please send CV to: Hr@air-dr.comדרישות המשרה
Represent Air Doctor within the medical community
• Recruit, build relationships and finding new potential medical providers to join our network
• Manage and maintain a pipeline of interested medical providers and develop work relations with them.
• Identify the correct medical providers which are suitable to our business mode Requirements Native or bilingual proficiency English skills both verbal
משרה מס' 313668
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Retail Development Associate – Shopping Categories – עמית/ה לפיתוח קמעונאי – קטגוריות קניות
פורסם לפני 2 שבועותשם החברה: Woltמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity a...
לצפיה בפרטי המשרהצמצםסקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing The Retail Associate (ReA) main focus is to assist our retail partners in maximizing their opportunity for success, while taking an active role in onboarding new partners, implementing the Wolt app & Service, and offering general day-to-day support to our partners. In this specific role, you will be working with SMB retail partners and venues of enterprise partners across shopping categories like fashion, Home, Kids & toys, etc. You’ll be part of the Shopping team
– the growth engine of Wolt Israel, driving our expansion beyond food and restaurants. The Retail Development Associate role is 100% position. Day-to-day in this role, you’ll: * Assist with onboarding new SMB retail partners to the Wolt platform. * Support in building and updating digital “menus” (product catalogs). * Provide partners with training on how to use the platform effectively. * Help troubleshoot partner challenges and coordinate with the relevant internal teams. * Monitor key performance indicators and support partners in improving their results. * Collaborate with operations, marketing, and sales to ensure partner success. Our humble expectations * 1–4 years of experience in account management, customer support, retail operations, or related roles. * Bachelor’s degree in Business Administration, Economics, Industrial Engineering,or other related field- Must * Interest in retail and digital platforms. * Strong organizational and communication skills. * Service-oriented mindset with a proactive approach. * Comfortable with multitasking and learning new systems. * Fluent in Hebrew and English. What we offer * A unique opportunity to grow your career in one of the fastest-growing tech companies in Europe. * Hands-on learning and professional development with supportive teammates. * Exposure to SMB partner management and retail operations. * The chance to make a tangible impact on how small and medium businesses succeed on Wolt. * Great benefits and clear growth opportunities. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.דרישות המשרה
לא צויין
משרה מס' 313490
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Retail Development Assosciate – עמית/ה לפיתוח קמעונאי
פורסם לפני 2 שבועותשם החברה: Woltמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity a...
לצפיה בפרטי המשרהצמצםסקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing The Retail Associate (ReA) main focus is to assist our retail partners maximize their opportunity for success, while taking an active role in onboarding new partners, implementing the Wolt app & Service and offering general day-to-day support to our partners. in this specific role you will be working with SMB retail partners across categories like fruit and vegetable shops, butcher shops, bakeries, fish shops, and delis. The Retail Development Associate role is 100% position. Day-to-day in this role you’ll: * Assist with onboarding new SMB retail partners to the Wolt platform. * Support in building and updating digital “menus” (product catalogs). * Provide partners with training on how to use the platform effectively. * Help troubleshoot partner challenges and coordinate with the relevant internal teams. * Monitor key performance indicators and support partners in improving their results. * Collaborate with operations, marketing, and sales to ensure partner success. Our humble expectations * 1–4 years of experience in account management, customer support, retail operations, or related roles. * Bachelor’s degree in Business Administration, Economics, Industrial Engineering,or other related field- Must * Interest in retail and digital platforms. * Strong organizational and communication skills. * Service-oriented mindset with a proactive approach. * Comfortable with multitasking and learning new systems. * Fluent in Hebrew and English. What we offer * A unique opportunity to grow your career in one of the fastest-growing tech companies in Europe. * Hands-on learning and professional development with supportive teammates. * Exposure to SMB partner management and retail operations. * The chance to make a tangible impact on how small and medium businesses succeed on Wolt. * Great benefits, and clear growth opportunities. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
דרישות המשרה
לא צויין
משרה מס' 313234
-
Junior IT Helpdesk & Customer Support – Helpdesk IT ותמיכת לקוחות ג’וניור/ית
פורסם לפני 2 שבועותשם החברה: Humanzמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Su...
לצפיה בפרטי המשרהצמצםסקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Support to assist our customers and employees with technical problems when facing our products, services and internal inquires about password reset, group policies and password collection management Your responsibilities will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines. ● Identifying points of interest & assisting customers with how to use specific features. ● Analyzing and reporting recurring issues. ● Enriched the company internal knowledge base with information, walk through and “how-to” written guides for customers and developers both. ● Gather feedback from the company customer success teams and share with the development and product team to deliver better quality products and services. Requirements ● Service-oriented personality with a can-do attitude. ● Collaborative and responsible among co-workers, a real team player. ● Service oriented personality, pay attention to details. ● Fluent Hebrew & English – must be comfortable with reading, writing & Speaking in English. ● Knowledge handling Google workspace
– Mostly Gmail accounts, management,Creation, Modification, groups management, routing. ● Basic laptop configuration & hardware knowledge. ● Win10/11, MS Office & different various software installations experience. ● Previous customer support experience, preferred from SAAS companies. ● Detail-oriented, capable of handling multiple items simultaneously. ● Tech savvy, Strong problem solving / troubleshooting skills. ● Feel comfortable and natural to investigate and ‘play around’ with technologies that haven’t met before. Nice to have: ● Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other ChatOps solutions. ● Basic IT Network Knowledge ● Basic knowledge with Ai tools, mostly ChatGPT for service purposes ● Practical PC/Laptops experience ● Familiar with password management toolsדרישות המשרה
will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees
משרה מס' 313122
-
Junior IT Helpdesk & Customer Support – Helpdesk IT ותמיכת לקוחות ג’וניור/ית
פורסם לפני 2 שבועותשם החברה: Humanzמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Su...
לצפיה בפרטי המשרהצמצםסקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Support to assist our customers and employees with technical problems when facing our products, services and internal inquires about password reset, group policies and password collection management Your responsibilities will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines. ● Identifying points of interest & assisting customers with how to use specific features. ● Analyzing and reporting recurring issues. ● Enriched the company internal knowledge base with information, walk through and “how-to” written guides for customers and developers both. ● Gather feedback from the company customer success teams and share with the development and product team to deliver better quality products and services. Requirements ● Service-oriented personality with a can-do attitude. ● Collaborative and responsible among co-workers, a real team player. ● Service oriented personality, pay attention to details. ● Fluent Hebrew & English – must be comfortable with reading, writing & Speaking in English. ● Knowledge handling Google workspace
– Mostly Gmail accounts, management,Creation, Modification, groups management, routing. ● Basic laptop configuration & hardware knowledge. ● Win10/11, MS Office & different various software installations experience. ● Previous customer support experience, preferred from SAAS companies. ● Detail-oriented, capable of handling multiple items simultaneously. ● Tech savvy, Strong problem solving / troubleshooting skills. ● Feel comfortable and natural to investigate and ‘play around’ with technologies that haven’t met before. Nice to have: ● Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other ChatOps solutions. ● Basic IT Network Knowledge ● Basic knowledge with Ai tools, mostly ChatGPT for service purposes ● Practical PC/Laptops experience ● Familiar with password management toolsדרישות המשרה
will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees
משרה מס' 313112
-
Junior IT Helpdesk & Customer Support – Helpdesk IT ותמיכת לקוחות ג’וניור/ית
פורסם לפני 2 שבועותשם החברה: Humanzמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Su...
לצפיה בפרטי המשרהצמצםסקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Support to assist our customers and employees with technical problems when facing our products, services and internal inquires about password reset, group policies and password collection management Your responsibilities will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines. ● Identifying points of interest & assisting customers with how to use specific features. ● Analyzing and reporting recurring issues. ● Enriched the company internal knowledge base with information, walk through and “how-to” written guides for customers and developers both. ● Gather feedback from the company customer success teams and share with the development and product team to deliver better quality products and services. Requirements ● Service-oriented personality with a can-do attitude. ● Collaborative and responsible among co-workers, a real team player. ● Service oriented personality, pay attention to details. ● Fluent Hebrew & English – must be comfortable with reading, writing & Speaking in English. ● Knowledge handling Google workspace
– Mostly Gmail accounts, management,Creation, Modification, groups management, routing. ● Basic laptop configuration & hardware knowledge. ● Win10/11, MS Office & different various software installations experience. ● Previous customer support experience, preferred from SAAS companies. ● Detail-oriented, capable of handling multiple items simultaneously. ● Tech savvy, Strong problem solving / troubleshooting skills. ● Feel comfortable and natural to investigate and ‘play around’ with technologies that haven’t met before. Nice to have: ● Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other ChatOps solutions. ● Basic IT Network Knowledge ● Basic knowledge with Ai tools, mostly ChatGPT for service purposes ● Practical PC/Laptops experience ● Familiar with password management toolsדרישות המשרה
will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees
משרה מס' 312989
-
Junior IT Helpdesk & Customer Support – Helpdesk IT ותמיכת לקוחות ג’וניור/ית
פורסם לפני 2 שבועותשם החברה: Humanzמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Su...
לצפיה בפרטי המשרהצמצםסקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Support to assist our customers and employees with technical problems when facing our products, services and internal inquires about password reset, group policies and password collection management Your responsibilities will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines. ● Identifying points of interest & assisting customers with how to use specific features. ● Analyzing and reporting recurring issues. ● Enriched the company internal knowledge base with information, walk through and “how-to” written guides for customers and developers both. ● Gather feedback from the company customer success teams and share with the development and product team to deliver better quality products and services. Requirements ● Service-oriented personality with a can-do attitude. ● Collaborative and responsible among co-workers, a real team player. ● Service oriented personality, pay attention to details. ● Fluent Hebrew & English – must be comfortable with reading, writing & Speaking in English. ● Knowledge handling Google workspace
– Mostly Gmail accounts, management,Creation, Modification, groups management, routing. ● Basic laptop configuration & hardware knowledge. ● Win10/11, MS Office & different various software installations experience. ● Previous customer support experience, preferred from SAAS companies. ● Detail-oriented, capable of handling multiple items simultaneously. ● Tech savvy, Strong problem solving / troubleshooting skills. ● Feel comfortable and natural to investigate and ‘play around’ with technologies that haven’t met before. Nice to have: ● Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other ChatOps solutions. ● Basic IT Network Knowledge ● Basic knowledge with Ai tools, mostly ChatGPT for service purposes ● Practical PC/Laptops experience ● Familiar with password management toolsדרישות המשרה
will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees
משרה מס' 312788
-
Retail Development Assosciate – עמית/ה לפיתוח קמעונאי
פורסם לפני 2 שבועותשם החברה: Woltמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity a...
לצפיה בפרטי המשרהצמצםסקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing The Retail Associate (ReA) main focus is to assist our retail partners maximize their opportunity for success, while taking an active role in onboarding new partners, implementing the Wolt app & Service and offering general day-to-day support to our partners. in this specific role you will be working with SMB retail partners across categories like fruit and vegetable shops, butcher shops, bakeries, fish shops, and delis. The Retail Development Associate role is 100% position. Day-to-day in this role you’ll: * Assist with onboarding new SMB retail partners to the Wolt platform. * Support in building and updating digital “menus” (product catalogs). * Provide partners with training on how to use the platform effectively. * Help troubleshoot partner challenges and coordinate with the relevant internal teams. * Monitor key performance indicators and support partners in improving their results. * Collaborate with operations, marketing, and sales to ensure partner success. Our humble expectations * 1–4 years of experience in account management, customer support, retail operations, or related roles. * Bachelor’s degree in Business Administration, Economics, Industrial Engineering,or other related field- Must * Interest in retail and digital platforms. * Strong organizational and communication skills. * Service-oriented mindset with a proactive approach. * Comfortable with multitasking and learning new systems. * Fluent in Hebrew and English. What we offer * A unique opportunity to grow your career in one of the fastest-growing tech companies in Europe. * Hands-on learning and professional development with supportive teammates. * Exposure to SMB partner management and retail operations. * The chance to make a tangible impact on how small and medium businesses succeed on Wolt. * Great benefits, and clear growth opportunities. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
דרישות המשרה
לא צויין
משרה מס' 312659
-
Junior IT Helpdesk & Customer Support – Helpdesk IT ותמיכת לקוחות ג’וניור/ית
פורסם לפני 2 שבועותשם החברה: Humanzמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Su...
לצפיה בפרטי המשרהצמצםסקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Support to assist our customers and employees with technical problems when facing our products, services and internal inquires about password reset, group policies and password collection management Your responsibilities will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines. ● Identifying points of interest & assisting customers with how to use specific features. ● Analyzing and reporting recurring issues. ● Enriched the company internal knowledge base with information, walk through and “how-to” written guides for customers and developers both. ● Gather feedback from the company customer success teams and share with the development and product team to deliver better quality products and services. Requirements ● Service-oriented personality with a can-do attitude. ● Collaborative and responsible among co-workers, a real team player. ● Service oriented personality, pay attention to details. ● Fluent Hebrew & English – must be comfortable with reading, writing & Speaking in English. ● Knowledge handling Google workspace
– Mostly Gmail accounts, management,Creation, Modification, groups management, routing. ● Basic laptop configuration & hardware knowledge. ● Win10/11, MS Office & different various software installations experience. ● Previous customer support experience, preferred from SAAS companies. ● Detail-oriented, capable of handling multiple items simultaneously. ● Tech savvy, Strong problem solving / troubleshooting skills. ● Feel comfortable and natural to investigate and ‘play around’ with technologies that haven’t met before. Nice to have: ● Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other ChatOps solutions. ● Basic IT Network Knowledge ● Basic knowledge with Ai tools, mostly ChatGPT for service purposes ● Practical PC/Laptops experience ● Familiar with password management toolsדרישות המשרה
will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees
משרה מס' 312547
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מתאמ/ת שירות לקוחות לחברה בתחום המכשור הרפואי
פורסם לפני 2 שבועותשם החברה:מיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
^^משרה זו נלקחה מ INDEED^^ לחברה מובילה בתחום המכשור הרפואי דרוש/ה מתא...
לצפיה בפרטי המשרהצמצםסקירה כללית
^^משרה זו נלקחה מ INDEED^^
לחברה מובילה בתחום המכשור הרפואי דרוש/ה מתאמ/ת שירות לקוחות. במסגרת התפקיד: מתן שירות טלפוני ללקוחות החברה, טיפול בפניות מקצה לקצה, הקלדת הזמנות,, מעקב אחר הזמנות ומלאי, הזנת דיווחים במערכת, התנהלות שוטפת מול גורמים פנים ארגוניים ועוד. *המשרה מיועדת לגברים ונשים כאחד*
• ניסיון קודם בשירות לקוחות/מוקדים טלפונים
• יתרון.
• שליטה מלאה במחשב בדגש על תוכנות אופיס
• חובה.
• יחסי אנוש טובים, שירותיות ויכולת עבודה בצוות.דרישות המשרה
לא צויין
משרה מס' 311914
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Customer Support Expert
פורסם לפני 3 שבועותשם החברה: Moon Activeמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
^^משרה זו נלקחה מ INDEED^^ Moon Active is one of the world's fastest •...
לצפיה בפרטי המשרהצמצםסקירה כללית
^^משרה זו נלקחה מ INDEED^^
Moon Active is one of the world’s fastest
• growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv. We’re looking for a passionate and skilled Customer Support Expert to join our dynamic team. This team is critical to enhancing our players’ experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you’re data
• driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey! Responsibilities Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders. Collaborate closely with various teams within the company to optimize the player experience. Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction. Analyze and review internal workflows to identify areas for improvement and implement process optimizations. Identify trends and patterns in customer inquiries and issues to proactively address them. Requirements 2+ years of experience in customer support, with a significant portion specifically dedicated to handling escalations and complex customer issues. Fluent English (verbal and written). Highly customer
• focused approach with a passion for customer advocacy. Highly detailed & data
• oriented with strong organizational and multitasking skills. Problem
• solving skills, with the ability to identify root causes and implement effective solutions. Advantages: Experience in the gaming industry. Experience using Zendesk, including Explore or other CRM systems. AI hands on experience, preferably in Support Fluency in Hebrew #LI
• Hybridדרישות המשרה
Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders. Collaborate closely with various teams within the company to optimize the player experience. Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction. Analyze and review internal workflows to identify areas
משרה מס' 309079
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Customer Support Representative – נציג/ת שירות לקוחות
פורסם לפני 3 שבועותשם החברה: UR Tech Jobsמיקום: תל אביב-יפו סוג המשרה: משרה מלאה
סקירה כללית
Customer Support Representative | Tel Aviv, Israel We are looking for ...
לצפיה בפרטי המשרהצמצםסקירה כללית
Customer Support Representative | Tel Aviv, Israel We are looking for a Customer Support Representative to join our team and assist users of our wedding guest management platform. In this role, you’ll be the first point of contact for couples using our services, helping them resolve issues, answer questions, and make the most of the platform. What You’ll Do * Handle incoming calls from users and provide clear, effective support. * Troubleshoot issues and guide customers through solutions. * Deliver a positive experience that ensures customer satisfaction. What We’re Looking For * Strong communication skills in Hebrew. * A service-oriented, patient, and problem-solving mindset. * Ability to manage multiple requests in a fast-paced environment.
דרישות המשרה
לא צויין
משרה מס' 308261
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Customer Support Associate – עמית/ה לתמיכת לקוחות
פורסם לפני 3 שבועותשם החברה: UR Tech Jobsמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Do you have a passion for turning customer interactions into WOW momen...
לצפיה בפרטי המשרהצמצםסקירה כללית
Do you have a passion for turning customer interactions into WOW moments? Do you thrive in a fast-paced environment where your problem-solving skills directly impact customer loyalty? If so, we want you on our team! As a Customer Support Associate, you’ll be the voice of our brand, the first point of contact for our valued customers across European and Israeli markets. You’ll be more than just a problem-solver; you’ll be a relationship builder, a brand ambassador, and a key contributor to creating exceptional customer experiences. Responsibilities * **Deliver Unforgettable Experiences:** Provide top-notch service to our customers, exceeding their expectations every time. * **Be a Communication Rockstar:** Engage with customers across multiple channels, always putting their needs first. * **Solve Problems Like a Pro:** Analyze customer inquiries, offer tailored solutions, and proactively address concerns. * **Turn Problems into Opportunities:** Resolve issues effectively, implement preventive measures, and ensure customer satisfaction. * **Be a Product Advocate:** Promote relevant products and services, demonstrating your understanding of customer needs. * **Hit Your Targets and Grow:** Contribute to the overall success of the Customer Experience Team. Requirements * 1-3 years of proven experience in Customer Service (essential!). * Fluent English (mandatory), Hebrew a plus! * Familiarity with Zendesk or similar platforms (a definite advantage!). * Exceptional verbal and written communication skills
– you’re a natural at connecting with people. * A genuine passion for providing outstanding service and building lasting customer relationships. * The ability to juggle multiple tasks and thrive in a dynamic environment. Advantages * Highly organized and detail-oriented. * A self-starter who takes initiative and can work independently. * Able to stay calm and professional under pressure. * A collaborative team player.דרישות המשרה
* **Deliver Unforgettable Experiences:** Provide top-notch service to our customers, exceeding their expectations every time. * **Be a Communication Rockstar:** Engage with customers across multiple channels, always putting their needs first. * **Solve Problems Like a Pro:** Analyze customer inquiries, offer tailored solutions, and proactively address concerns. * **Turn Problems into Opportunities
משרה מס' 308147
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Product Manager – Payments – מנהל/ת מוצר – תשלומים
פורסם לפני 3 שבועותשם החברה: Guardioמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Guardio is on a mission to redefine consumer cybersecurity for the mod...
לצפיה בפרטי המשרהצמצםסקירה כללית
Guardio is on a mission to redefine consumer cybersecurity for the modern internet. We operate at consumer scale, protecting millions of people every day across devices, accounts, and digital touchpoints. In a world where phishing, fraud, and AI-powered scams evolve overnight, Guardio stays ahead of the curve. We move fast, think deeply, and build with purpose. Our culture is rooted in transparency, feedback, and collaboration along with shared wins, team dinners, company trips, and good times. We’re a team of 100+ makers, doers, and boundary-breakers. If you’re ready to tackle meaningful challenges, grow at lightning speed, and help shape the next frontier of online safety, you belong here. So, what’s the job? We are looking for a Product Manager to join Guardio’s Core Product Team. You’ll own critical, high-impact areas across the user lifecycle
– including payment flows, plan management, account integrity, and identity infrastructure. Payments experience across Backend and Frontend, a technical background, and an analytical approach are a must. You will: * Own end to end the user-facing product areas related to payments, accounts and identity. * Manage the product lifecycle from ideation & opportunity sizing, to full feature specifications, launch and success in your domain. * Define, run and analyze A/B tests in your domain. * Define success KPIs and track the product impact according to them. * Work closely with, well, everyone: Product Manager peers, R&D, Security Team, UX & Design, Content, Product Marketing, Customer Support, and Marketing. Sounds great! Am I the right fit? Well, you have a good chance of being that person if you check as many of these as possible. * 4+ years as a Product Manager with proven track record in defining backend and frontend tasks. * Experience working on payment mechanisms or identity infrastructure. * Technical background. No need for specific knowledge of the cyber domain. * A team player with the ability to lead peers to build products. Can unify a team around a goal, and drive towards success. * Experience in defining KPIs and making data-driven decisions. * Fluent in writing and speaking in English. Bonus points for: * B2C or SMB experience. * Trained in looking at user journeys rather than product features. * Familiarity with US-based payment options and mechanisms.דרישות המשרה
לא צויין
משרה מס' 308122
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Director of Product – דירקטור/ית מוצר
פורסם לפני 3 שבועותשם החברה: Rail Vision Ltdמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Rail Vision is a multidisciplinary startup headquartered in Ra'anana. ...
לצפיה בפרטי המשרהצמצםסקירה כללית
Rail Vision is a multidisciplinary startup headquartered in Ra’anana. We utilize the latest Artificial Intelligence and Electro Optics technologies and develop lifesaving, vision systems for the global railway market. We are seeking a Director of Product to oversee and guide the entire product lifecycle and strategy for our vision technology solutions designed specifically for the rail industry. Responsibilities: * Develop and execute a comprehensive product roadmap that aligns with company objectives and market needs. * Conduct in-depth market research to identify trends, opportunities, and the competitive landscape. * Work closely with sales, marketing, and customer support teams to ensure product alignment with market needs and customer expectations. * Collaborate closely with R&D and other cross-functional teams to define and prioritize the product roadmap according to strategy. * Prioritize product features and enhancements based on customer feedback, market analysis, and business goals. * Communicate product strategy and updates effectively to internal and external stakeholders. * Build and maintain strong relationships with key customers and industry partners. * Define and track key performance indicators (KPIs) to measure product success and impact. * Ensure products meet regulatory and safety standards specific to the rail industry. Requirements: * Minimum 5 years of experience in outbound product management
– Must. * Experience working with multidisciplinary products with good understanding of system architecture
– Must. * Experience working in Computer Vision related technologies/products
– advantage. * B.Sc / M.Sc in a related engineering field
– Must. * Fluent in English; Spanish or Portuguese is a plus. * Creative and innovative mindset, hands-on attitude with a strong drive for results. * Industry experience such as: Rail, Automotive, Defense, Medical
– an advantage.דרישות המשרה
* Develop and execute a comprehensive product roadmap that aligns with company objectives and market needs. * Conduct in-depth market research to identify trends, opportunities, and the competitive landscape. * Work closely with sales, marketing, and customer support teams to ensure product alignment with market needs and customer expectations. * Collaborate closely with R&D and other cross-functi
משרה מס' 308036
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Customer Support Specialist – Full time – מומחה/ית תמיכת לקוחות – משרה מלאה
פורסם לפני 3 שבועותשם החברה: Connecteamמיקום: מחוז תל אביב סוג המשרה: משמרות
סקירה כללית
Who Connecteam is: Connecteam is a TLV-based startup that's on a missi...
לצפיה בפרטי המשרהצמצםסקירה כללית
Who Connecteam is: Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce
– the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. We are looking for a high-performing motivated team player who can hit the ground running! Your opportunity to jumpstart your career in high-tech in one of the most thriving companies in Israel. This role offers growth opportunities, and a chance to build your career and develop your skills. As a Customer Support Representative at Connecteam, you will be part of an amazing team that spends their day interacting with customers to help them grow their businesses. Our customers love our product, and it’s incredibly unique to be able to support them, understand the product the best, and make an impact! Here’s what you’re going to do: * Be the main point of contact for our customers through various channels to ensure their success and satisfaction * Educate the clients on best practices using Connecteam according to their business needs * Being the bridge between the company and the customers regarding missing features, time spenders, etc * Taking part in the department projects to promote the team and develop your personal growth You will work four days a week on a shift basis and the fifth day as an individual project oriented day. There are two evening shifts every week until 22:00/00:
00. Fridays and holidays once in a while
– rotating with the rest of the team. These are the requirements: * Native English skills (verbal and written) * Superb written and verbal communication skills * Service-oriented personality with a can-do attitude * Strong problem-solving skills * Tech-savvy * Start-up mentality * Team player * Positive attitude, empathy, and high energy! Additionally, the job requires fluency in Hebrew
– reading, speaking, and writing Hiring process with us: At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative, and transparent. Joining Connecteam Is The Smart Move: * We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties. * We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business. * We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. * We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family! * Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. Together we will shape the future of work! Our privacy policyדרישות המשרה
* Native English skills (verbal and written) * Superb written and verbal communication skills * Service-oriented personality with a can-do attitude * Strong problem-solving skills * Tech-savvy * Start-up mentality * Team player * Positive attitude, empathy, and high energy! Additionally, the job requires fluency in Hebrew
– reading, speaking, and writing Hiring process with us: At Connecteam, we a
משרה מס' 308006
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Support Manager – מנהל/ת תמיכה
פורסם לפני 3 שבועותשם החברה: 3Dsellersמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Full Time Customer Support and Marketing Enhance the work-life of thou...
לצפיה בפרטי המשרהצמצםסקירה כללית
Full Time Customer Support and Marketing Enhance the work-life of thousands of online merchants by managing their interactive experience with 3Dsellers support. We are an eCommerce seller software company that has provided online eBay tools (for over a decade) and are actively progressing into the world of multichannel applications. We are currently looking for a leader in SaaS and B2B user support to assist sellers across the world achieve success with 3Dsellers eCommerce tools. Why be 3Dsellers Support Manager? * You are driven to make an impact from helping others. * You have experience with eBay or eCommerce tools and are eager to assist in the success of sellers worldwide. * You enjoy internet technology and online business. What are some of the tasks a 3Dsellers Support Manager contributes? * Direct and assist support team * Oversee inbox and manage workflows * Coordinate automated customer support conversations * Analyze support satisfaction and direct new ways to engage users This Position Is Perfect For You If You Have/are * * experience leading customer support teams for B2B or SaaS * * familiar with billing systems and specialty CRM software (i.e. Intercom) * experience selling on eBay with third party tools (Auctiva, InkFrog, eDesk, etc.) (list items with asterisks are required for this position) We work remote through Slack—flexible time, good team. Thank you very much and good luck! When applying, please attach your CV and send an opening letter about you. Apply For This Position At jobs-support-manager@3dsellers.com Apply now!
דרישות המשרה
לא צויין
משרה מס' 307953
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Customer Support Expert – מומחה/ית תמיכת לקוחות
פורסם לפני 3 שבועותשם החברה: Moon Activeמיקום: תל אביב-יפו סוג המשרה: משרה מלאה
סקירה כללית
Moon Active is one of the world's fastest-growing mobile game companie...
לצפיה בפרטי המשרהצמצםסקירה כללית
Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv. We’re looking for a passionate and skilled Customer Support Expert to join our dynamic team. This team is critical to enhancing our players’ experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you’re data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey! Responsibilities: * Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders. * Collaborate closely with various teams within the company to optimize the player experience. * Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction. * Analyze and review internal workflows to identify areas for improvement and implement process optimizations. * Identify trends and patterns in customer inquiries and issues to proactively address them. Requirements: * 2+ years of experience in customer support, with a significant portion specifically dedicated to handling escalations and complex customer issues. * Fluent English (verbal and written). * Highly customer-focused approach with a passion for customer advocacy. * Highly detailed & data-oriented with strong organizational and multitasking skills. * Problem-solving skills, with the ability to identify root causes and implement effective solutions. Advantages: * Experience in the gaming industry. * Experience using Zendesk, including Explore or other CRM systems. * AI hands on experience, preferably in Support * Fluency in Hebrew
דרישות המשרה
* Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders. * Collaborate closely with various teams within the company to optimize the player experience. * Provide professional and efficient customer support while serving as a point of contact for our players and ensuring high customer satisfaction. * Analyze and review internal workflows to identi
משרה מס' 307918
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Customer Support Specialist – Student Position – מומחה/ית תמיכת לקוחות – משרת סטודנט/ית
פורסם לפני 3 שבועותשם החברה: Rapydמיקום: תל אביב-יפו סוג המשרה: משרה מלאה
סקירה כללית
Description Rapyd has unified payments, payouts and fintech on one wor...
לצפיה בפרטי המשרהצמצםסקירה כללית
Description Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless. We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together. Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter As a Tier 1 Customer Support you will be responsible for: * Be the first line of defense and escalation for any technical issues * Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction * Escalate and own issues internally and externally with service providers / partners * Extend our knowledge base * Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues Requirements * At least 3 semesters (1.5 years) left until graduation * Proficient in English * Able to work independently from our regional office * Customer facing experience in a B2B global company * Knowledge of API management and bug reporting tools * Ability to work under pressure in a fast-paced environment * Great technical writing and verbal communication skills * Strong troubleshooting skills using multiple tools / logs correlation * Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence. * Experience in the payments industry – Big Advantage Job Candidate Privacy Policy – https://www.rapyd.net/candidate-privacy-policy
דרישות המשרה
* At least 3 semesters (1.5 years) left until graduation * Proficient in English * Able to work independently from our regional office * Customer facing experience in a B2B global company * Knowledge of API management and bug reporting tools * Ability to work under pressure in a fast-paced environment * Great technical writing and verbal communication skills * Strong troubleshooting skills using m
משרה מס' 307752
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Customer Support Team Lead – Remote – ראש/ת צוות תמיכת לקוחות – מרחוק
פורסם לפני 3 שבועותשם החברה: Woltמיקום: אילת סוג המשרה: משמרות
סקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity a...
לצפיה בפרטי המשרהצמצםסקירה כללית
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our outstanding Customer Support team is the backbone that keeps the entire operation running smoothly. We ensure seamless interactions between customers, restaurants, and couriers. As a Remote Customer Support Team Lead- Eilat, you will guide and inspire a distributed team while maintaining a high standard of service for our customers and partners nationwide. You’ll create a supportive and motivating environment that empowers your team to deliver exceptional service — even from afar. What You’ll Be Doing Day-to-day in this role, you’ll: * Lead and manage a remote customer support team located in Eilat! fostering a professional, growth-oriented, and collaborative culture. * Monitor team performance, KPIs, and productivity, ensuring operational excellence and continuous improvement. * Conduct regular one-on-one feedback and coaching sessions to drive engagement and performance. * Collaborate closely with other departments to improve customer experience and streamline communication. * Participate in leadership discussions and contribute to team-wide decisions and strategy. * Attend occasional in-person meetings and team sessions as part of maintaining connection and alignment. Our Humble Expectations * Proven experience leading a customer support team, including setting performance targets, providing feedback, and fostering a positive and inclusive team culture. * Strong communication and organizational skills, with the ability to lead a remote team effectively. * Availability for a full-time position, Sunday through Thursday. * Willingness to attend periodic in-person meetings with Eilat Team (approximately once or twice a month). * Ability to work one evening shift per week (13:00–22:00). What we offer * A dynamic and fast-paced working environment. * Opportunities for professional growth and development. * A collaborative and supportive team culture. * Competitive salary and benefits package. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
דרישות המשרה
לא צויין
משרה מס' 307598
-
Customer Support Team Lead – ראש/ת צוות תמיכת לקוחות
פורסם לפני 3 שבועותשם החברה: UR Tech Jobsמיקום: תל אביב-יפו סוג המשרה: משרה מלאה
סקירה כללית
Customer Support Team Lead | Tel Aviv, Israel We are seeking a Custome...
לצפיה בפרטי המשרהצמצםסקירה כללית
Customer Support Team Lead | Tel Aviv, Israel We are seeking a Customer Support Team Lead to manage a small team of representatives supporting users of our wedding guest management platform. In this role, you’ll oversee daily operations, guide your team in handling client inquiries, and ensure a high standard of customer satisfaction. What You’ll Do * Lead and mentor a team of Customer Support Representatives. * Oversee incoming calls and ensure timely, effective resolutions. * Monitor performance, provide coaching, and implement best practices. * Act as an escalation point for complex customer issues. What We’re Looking For * Previous experience in customer support, with leadership or team management experience. * Strong communication and problem-solving skills in Hebrew. * Ability to manage multiple priorities in a fast-paced environment.
דרישות המשרה
לא צויין
משרה מס' 307574
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Junior IT Helpdesk & Customer Support – Part Time – Helpdesk IT ותמיכת לקוחות ג’וניור/ית – משרה חלקית
פורסם לפני 3 שבועותשם החברה: Humanzמיקום: IL (ישראל ארצי) סוג המשרה: משרה חלקית
סקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Su...
לצפיה בפרטי המשרהצמצםסקירה כללית
About the opportunity: We are looking for an IT Helpdesk & Customer Support to assist our customers and employees with technical problems when facing our products, services and internal inquires about password reset, group policies and password collection management Your responsibilities will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees through support ticketing systems and other pipelines. ● Identifying points of interest & assisting customers with how to use specific features. ● Analyzing and reporting recurring issues. ● Enriched the company internal knowledge base with information, walk through and “how-to” written guides for customers and developers both. ● Gather feedback from the company customer success teams and share with the development and product team to deliver better quality products and services.
– Part time job
– 3 days a week Requirements ● Service-oriented personality with a can-do attitude. ● Collaborative and responsible among co-workers, a real team player. ● Service oriented personality, pay attention to details. ● Fluent Hebrew & English – must be comfortable with reading, writing & Speaking in English. ● Knowledge handling Google workspace
– Mostly Gmail accounts, management,Creation, Modification, groups management, routing. ● Basic laptop configuration & hardware knowledge. ● Win10/11, MS Office & different various software installations experience. ● Previous customer support experience, preferred from SAAS companies. ● Detail-oriented, capable of handling multiple items simultaneously. ● Tech savvy, Strong problem solving / troubleshooting skills. ● Feel comfortable and natural to investigate and ‘play around’ with technologies that haven’t met before. Nice to have: ● Experience with ticketing systems (Freshdesk/Zendesk or similar), Slack or other ChatOps solutions. ● Basic IT Network Knowledge ● Basic knowledge with Ai tools, mostly ChatGPT for service purposes ● Practical PC/Laptops experience ● Familiar with password management toolsדרישות המשרה
will include resolving queries, tackling employee login issues, taking care of hardware inventory installation and tracking. Ultimately, You will help establish our reputation as a company that offers excellent customer support, and assist company employees with ongoing troubleshooting. What you’ll be doing: ● Provide independent, professional, high-quality responses to our customers and employees
משרה מס' 307547
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LATAM Head of Customer Success and Onboarding – ראש/ת הצלחת לקוחות וקליטה ב-LATAM
פורסם לפני 3 שבועותשם החברה: Wonderfulמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Wonderful is transforming the way enterprises deliver customer support...
לצפיה בפרטי המשרהצמצםסקירה כללית
Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. Backed by a record $34M Seed from Index, Bessemer, and Vine, we’re scaling fast across Europe and beyond. Our AI agents are already live with enterprise clients in telecom, banking, and healthcare, helping organizations modernize their contact centers, elevate customer experience, and reduce costs.This is your chance to be part of the team writing the playbook for a brand-new category. Role Overview: * Own the end-to-end delivery of agent implementations across our clients. From turning their needs into timelines and deliverables, coordinating between AI engineers and client teams and overall ensuring that all AI agents will be successfully launched on time. * Lead large, multi-stakeholder enterprise implementations- run cross-functional meetings, own the Gantt (milestones, dependencies, owners), and keep client teams aligned. * Support and guide clients through onboarding, adoption, renewals, and expansion * Build strong relationships with clients, manage their expectations and create constant alignment. * Drive both execution and leadership: manage programs directly while establishing and scaling the local client-facing team, including building and leading CS, Implementation, and Program Management functions. * Serve as the primary point of contact for strategic customers, ensuring long term collaboration. * Take a hands-on role in implementation and overseeing configuration, testing, optimization of AI agents, and needed integrations. * Manage risks, handle escalations and remove blockers to keep programs on track. Requirements: * 5+ years in Program Management, Technical Project Management, or Technical Customer Success within enterprise SaaS, AI, or related tech environments. * Proven record of hands-on delivery in complex, technical enterprise programs
– not just coordination, but execution. * 2+ years in leadership roles, with experience hiring, managing, and scaling Program or Customer Success teams. * Experience building new functions or operations in growth-stage companies or new markets. * Native-level proficiency in one of the following
– Mexican Spanish, Colombian Spanish, Argentinian Spanish, or Brazilian Portuguese. Excellent written and spoken English is required. * Strong technical acumen
– you’re comfortable around APIs, cloud infrastructure, and enterprise IT integrations. * Outstanding communication, stakeholder management, and executive presence
– you know how to hold the room. * Outcome-driven and highly independent, equally confident rolling up your sleeves or zooming out to shape long-term strategy.דרישות המשרה
* 5+ years in Program Management, Technical Project Management, or Technical Customer Success within enterprise SaaS, AI, or related tech environments. * Proven record of hands-on delivery in complex, technical enterprise programs
– not just coordination, but execution. * 2+ years in leadership roles, with experience hiring, managing, and scaling Program or Customer Success teams. * Experience bui
משרה מס' 307517
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Customer Support Specialist – מומחה/ית תמיכת לקוחות
פורסם לפני 3 שבועותשם החברה: Moovitמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Who Are We? Moovit (www.moovit.com), part of Mobileye (Nasdaq: MBLY), ...
לצפיה בפרטי המשרהצמצםסקירה כללית
Who Are We? Moovit (www.moovit.com), part of Mobileye (Nasdaq: MBLY), is the creator behind the #1 urban mobility app and is a leading Mobility as a Service (MaaS) solutions provider. Together, Moovit and Mobileye are accelerating the global adoption of autonomous transportation. Moovit’s iOS, Android, and Web apps guide people in getting around town effectively and conveniently, using any mode of transport. Introduced in 2012, it now serves over 1.5 Billion users in more than 3,500 cities across 112 countries. Moovit amasses up to six billion anonymous data points a day to add to the world’s largest repository of transit and urban mobility data. For governments, cities, transit agencies, and private companies, Moovit offers AI-powered MaaS solutions covering planning, operations, and optimization with proven value in reducing congestion, growing ridership, and increasing efficiency and asset utilization. The Role We are looking for a highly technical and independent Customer Support Specialist to join our Support team. The ideal candidate is a natural problem solver as well as a people person with excellent communication skills who relishes in providing exceptional support. In this role, you will become an expert in Moovit’s varied suite of mobility products and solutions. The Customer Support Specialist acts as the primary point of contact with our B2C users regarding product feedback and technical issues, and is critical to building trust in our brand, services, and product. You will have the opportunity to collaborate with many different teams (Product, Operations, Legal, R&D) in order to reproduce and troubleshoot issues and to ultimately deliver swift resolutions of the highest quality. Responsibilities * Provide our users with high quality, personalized support by email * Work efficiently with the goal of achieving high satisfaction ratings and swift reply and resolution times * Investigate user issues to identify bugs and escalate these incidents to the relevant team with an appropriate sense of urgency * Identify and flag areas for product improvement which would improve the use of the product for our customers * Track and update systems for reporting and analysis. * Create and update knowledge base articles used by Support Specialists Requirements: * 1+ year of product support experience in a B2C SaaS environment * BA/BS degree * Fluent in English and Hebrew (mother-tongue level, written and verbal) * Highly service-oriented with outstanding communication skills * Ability to work efficiently and independently with excellent analytical and problem-solving skills * Ability to interact with and between both technical and non-technical audiences * Experience with the following will be an advantage: * SQL * APIs * Zendesk (or equivalent) * Jira (or equivalent)
דרישות המשרה
* Provide our users with high quality, personalized support by email * Work efficiently with the goal of achieving high satisfaction ratings and swift reply and resolution times * Investigate user issues to identify bugs and escalate these incidents to the relevant team with an appropriate sense of urgency * Identify and flag areas for product improvement which would improve the use of the product
משרה מס' 307432
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Project Manager
פורסם לפני 3 שבועותשם החברה: Robert Halfמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
Marketing Project Manager - 3 Month Contract, 40 hours a week HYBRID i...
לצפיה בפרטי המשרהצמצםסקירה כללית
Marketing Project Manager
– 3 Month Contract, 40 hours a week HYBRID in Austin! Robert Half, Marketing & Creative is looking for a Marketing Project Manager for a client in the Austin area. The Marketing Project Manager will be developing and overseeing all project documents, scopes, timelines, specifics, and internal meetings. Marketing Project Manager will be working across ecommerce, performance, product and social teams to gather requirements and loop in feedback. Marketing Project Manager will be working on print and digital projects like email, web, packaging, social, retail and print. Marketing Project Manager will be responsible for marketing campaigns, packaging development and product launches. Marketing Project Manager
– 3 Month Contract, 40 hours a week HYBRID in Austin! Marketing Project Manager MUST have the following to be considered: * 4+years of digital Project Management experience, preferably creative or marketing * Availability to be on-site 3+ days in Austin, Texas * Project Management software tool experience
– building detailed scheduled and timelines using a tool like Smartsheet, Wrike, Basecamp, Workfront, etc. * Both print and digital experience, social, online, websites, landing pages, etc. * attention to detail and be a problem solver Innovation starts with people.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity
– whenever you choose
– even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.דרישות המשרה
and loop in feedback. Marketing Project Manager will be working on print and digital projects like email, web, packaging, social, retail and print. Marketing Project Manager will be responsible for marketing campaigns, packaging development and product launches. Marketing Project Manager
– 3 Month Contract, 40 hours a week HYBRID in Austin! Marketing Project Manager MUST have the following to be c
משרה מס' 307419
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Director of Finance
פורסם לפני 3 שבועותשם החברה: Donorboxמיקום: IL (ישראל ארצי) סוג המשרה: משרה מלאה
סקירה כללית
About Donorbox Donorbox is a leading fundraising platform and donor ma...
לצפיה בפרטי המשרהצמצםסקירה כללית
About Donorbox Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We’re proud of what we do, and our product reflects it! The Role At Donorbox, the Director of Finance is responsible for overseeing all forecasting, budgeting, and financial planning, as well as providing in-depth analysis of company performance to support decision making. This role provides an excellent professional growth environment and opportunity, where you’ll develop an ever-more-sophisticated understanding of the product, the business and revenue engines, customer support and engagement, and nonprofit industry dynamics. This role will be an integral part of the senior leadership team, working closely with our founder CEO, our Business Strategy & CFO advisor, and our senior stakeholders to help scale the business and implement strategic objectives. We’re looking for a “strong executor” candidate who’s excited to roll up their sleeves and dive deep into modeling, cross-functionally partner with and support department leaders, and help us structure and build out our Finance org. Responsibilities * Manage the production of the FP&A cycle, including creating models to forecast the business * Oversee all aspects of financial accounting, including financial reporting and P&L * Create pricing models and perform detailed pricing analysis * Conduct in-depth analyses of company performance, including identifying KPIs and metrics * Analyze trends and customer insights to support key strategy decisions * Partner with each department to improve internal reporting processes and provide business performance insight * Collaborate with the Data team to build dashboards and visualisation tools * Be an excellent team leader, managing one direct report to start, and providing mentorship to build a robust, cohesive, and high-performing Finance team * Handle corporate equity management, including maintaining cap tables, coordinating grants, and ensuring compliance with legal counsel * Help develop and implement tax planning strategies to increase profitability * Streamline processes to improve company performance What you’ll need to succeed: * 8+ years of finance experience * Tech industry experience, with a strong understanding of SaaS metrics * Excellent budgeting, forecasting, and modeling skillset * Excellent FP&A and accounting skills * Excellent communication skills, with the ability to be impactful at a senior level * An incredibly ambitious attitude with a desire to continue to learn * Adaptability, with a bias towards action What we’d love to see: * Industry experience with B2B2C in fintech or SaaS * Experience working at high-growth tech startup(s) with $15MM+ revenue * Strong educational background in accounting and/or finance * Mastery of financial systems and tools, combined with business acumen * Experience with corporate equity management Details * Fully remote based in US * Standard working hours aligned with Eastern or Central Time (ET/CT) preferred * Salary: $170,000
– $180,000 plus equity Benefits & Perks * Fully remote work from the comfort of your home * Generous time off policy of 21 days (birthday included ), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state) * Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life * 401(k) retirement plan via TriNet’s partner, Empower, with an employer match of up to 4% * Reimbursement package for home office expenses and professional development, up to $1.5k * Eligibility for employee equity plan (stock options) * Wellness program with fitness and mindfulness classes * Love your work and our mission of serving nonprofits! The Application Process We have 7 stages: * Apply here and fill out our questions to tell us about you! * Prescreen Call with the Talent Team * Interview with Hiring Manager * Take-Home Assignment * Panel Interview * Final Interview * Background + Reference Checks If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you! This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit www.e-verify.gov.דרישות המשרה
* Manage the production of the FP&A cycle, including creating models to forecast the business * Oversee all aspects of financial accounting, including financial reporting and P&L * Create pricing models and perform detailed pricing analysis * Conduct in-depth analyses of company performance, including identifying KPIs and metrics * Analyze trends and customer insights to support key strategy decis
משרה מס' 307374